Responsible Gaming
Responsible Gambling
at Just Casino NZ
Gambling should always be entertainment — never a source of financial stress or harm. Just Casino is committed to providing every player with the tools, information, and support to make informed, healthy choices about their gambling.
Playing Safely
Is Our Priority
Just Casino believes that gambling must remain a form of entertainment. We take our responsibility seriously — providing tools that put you in full control of your experience, and connecting those who need it to professional support.
As a Curacao eGaming licensed operator (Dama N.V.), we are required to uphold strict player protection standards. But we go further — because responsible gaming is not just a regulatory checkbox, it’s the foundation of a casino players can trust.
🛡️ Player-First Policy
✅ 20+ Age Verified
💬 24/7 Support
We verify player age before allowing real-money gambling. New Zealand’s legal gambling age is 20. Any account found to be under-age is closed immediately.
We monitor gameplay patterns for signs of problem gambling. If we identify risk, we proactively reach out with support information.
All odds, RTPs, and bonus terms are clearly displayed. We never hide information that could affect your gambling decisions.
When a player requests self-exclusion, that decision is final and enforced immediately. We do not market to self-excluded players.
Your Safe Play Toolkit
Every tool below is available in your Just Casino account dashboard — free, immediate, and always under your control.
Deposit Limits
Set a maximum amount you can deposit per day, week, or month. Limits apply immediately. Increases require a 24-hour cooling period before taking effect.
Loss Limits
Cap the maximum amount you can lose over a chosen time period. Once your limit is reached, further play is paused for that period — protecting your budget automatically.
Session Time Reminders
Set reminders to alert you when you have been playing for a specified amount of time. Stay aware of how long you’ve been logged in and take breaks when needed.
Cooling-Off Period
Take a short break from gambling — 24 hours, 7 days, or 30 days. During a cooling-off period your account is temporarily restricted from deposits and gameplay.
Self-Exclusion
Permanently or long-term close your account for 6 months, 1 year, 5 years, or permanently. Self-exclusion is enforced immediately. Marketing is stopped. The decision cannot be reversed during the exclusion period.
Reality Check
View a real-time summary of your gambling activity — total wagered, total won, total lost, and net position for any chosen period. Full transparency on your gambling history.
Warning Signs of
Problem Gambling
Problem gambling can develop gradually and can affect anyone. Recognising the warning signs early makes it much easier to get help. Ask yourself honestly — do any of these apply to you?
Gambling with money you can’t afford to lose — rent, bills, food
Chasing losses — continuing to gamble to recover money you’ve lost
Lying to family or friends about how much you’re gambling
Feeling anxious, irritable, or restless when not gambling
Neglecting work, relationships, or health because of gambling
Borrowing money or selling possessions to fund gambling
Using gambling as an escape from stress, depression, or anxiety
If you recognise any of these signs, please reach out for support. You are not alone, and help is available. Call the Problem Gambling Foundation NZ on 0800 664 262 — free, confidential, available 24/7.
Gambling Safely:
Smart Habits
Healthy gambling has clear boundaries. Follow these principles to make sure gambling stays fun and in control.
Set a budget before you play — and stick to it no matter what
Treat gambling as entertainment — like a movie or a meal out
Set a time limit and leave when it’s up — win or lose
Never gamble to recover losses — accept losses as the cost of play
Only gamble when you’re feeling calm — not when stressed or upset
Balance gambling with other hobbies, social activities, and family time
Talk openly about gambling with someone you trust
Support Organisations
for New Zealand Players
If you or someone you know needs help with gambling, these NZ organisations offer free, confidential support.
Problem Gambling Foundation NZ
New Zealand’s dedicated problem gambling helpline. Free, confidential support available 24 hours a day, 7 days a week.
Gambling Helpline
Government-backed support service staffed by trained counsellors. Offers one-on-one counselling, resources and referrals to local services nationwide.
Lifeline Aotearoa
Mental health and crisis support — for when gambling problems are affecting your mental wellbeing. Available 24/7 by phone, text, and online chat.
Gamblers Anonymous NZ
Peer-support programme with meetings held across New Zealand. Share your experience with others who understand, in a safe and anonymous environment.
Health & Disability Services
Your GP or local health service can refer you to specialist gambling counsellors. Ask your doctor for a referral — these services are publicly funded and free to NZ residents.
Gambling Help Online
Online chat and email counselling for those who prefer a digital approach. Available via browser — no phone call required. Also offers resources for family and friends of gamblers.
Just Casino Supports Responsible Play
If you feel your gambling is causing problems, please use our account tools, speak to our support team, or contact one of the organisations above. We will always help you find the right path.
